> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getlemma.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Lockbox auto-parsing

> Receive EOBs at your lockbox address and have them parsed automatically.

When insurance companies mail explanation of benefits documents to your Lemma [lockbox](/guides/lockbox) address, Lemma scans the mail, deposits any enclosed checks, and automatically parses the EOB data.

## How it works

<Steps>
  <Step title="Payer mails the EOB">
    The insurance company sends an EOB (often with an enclosed check) to your
    lockbox mailing address.
  </Step>

  <Step title="Lemma receives and scans the mail">
    When mail arrives at your lockbox, it is opened and scanned. Checks are
    deposited into your linked bank account. The scanned documents appear in the
    **Lockbox** section of your dashboard.
  </Step>

  <Step title="EOB is parsed automatically">
    Lemma detects EOB documents in your incoming mail and extracts the payment details — payer, patient, claim line items, and amounts. A processing job appears in the **EOB > Active jobs** table.
  </Step>

  <Step title="Review the parsed data">
    Once processing completes, the extracted payment appears in the **EOB > Payer Remittances** table. Select it to review the full breakdown of claims, CPT codes, and amounts.
  </Step>
</Steps>

## Setting up your lockbox for EOBs

No additional setup is needed. If your organization has a lockbox, any EOB documents that arrive are parsed automatically. To start receiving EOBs at your lockbox:

1. Note your lockbox mailing address from the **Lockbox** page in your dashboard
2. Update payer records with your insurance companies to use this address for remittance
3. EOBs will begin appearing in the **EOB** section as they arrive

<Tip>
  It can take a few weeks for insurance companies to update their mailing
  addresses. In the meantime, you can [upload EOBs
  manually](/billing/manual-eob-upload) to start using the parsing and
  reconciliation features right away.
</Tip>

## Automatic reconciliation

Lemma is actively expanding the list of insurance payers that support fully automatic reconciliation — matching parsed EOB line items directly to your outstanding claims with no manual review required. As the only banking platform built exclusively for healthcare, Lemma understands the nuances of medical billing and invests heavily in payer-specific parsing so you can get back to focusing on patient care.

<Info>
  We add support for new payer formats on a regular basis. If you work with a
  payer whose EOBs are not yet auto-reconciled, [let us
  know](mailto:contact@getlemma.com) and we will prioritize it.
</Info>